Evening Front Counter Hospitality

Washington, DC

Come join a dynamic team as an Front Counter Hospitality Team Member at Chick-fil-A DC USA (Columbia Heights). The successful applicant will be a key player in a thriving business committed to growing the talents of team members and delivering an outstanding dining experience for every guest.

The role for a Front Counter Hospitality Team Member is to focus on the customer, from the moment they arrive and throughout their experience at our store, providing each guest with a memorable, remarkable experience.  Areas of responsibility include front counter service which includes order taking, delivering meals to guests and assisting to customer’s needs while maintaining a clean, attractive dining room environment with a welcoming atmosphere.  The job role includes being able to share and answer questions about the Chick-fil-A brand, food products, the CFA One app and current marketing campaign.  All Front Counter Hospitality Team Members are expected to work along with their team with a collaborative spirit to strive for excellent performance in all areas.

Hiring Timeline:

  • Immediate openings

General Responsibilities:

Provides ReMarkable Service 

  • Provides a professional and friendly guest interaction including Core 4, 2nd mile service and uses the language of hospitality throughout a guest’s experience 
  • Effectively takes orders and helps answer questions throughout a transaction
  • Ensures accuracy of orders including proper food and condiments
  • Communicates effectively with the kitchen and to the customer about wait times
  • When delivering meals to the table, follows procedures on confirming correct order and ensuring the guest has all they need to enjoy their meal
  • Understand the expectation of Chick-fil-A customer service standards. 
  • Consistently executes procedures with excellence 

 Maintains and provides an Excellent Environment 

  • Ensures a clean and inviting dining room environment which includes tables, chairs, condiment bars, floors, floorboards, walls, windows and ceiling
  • Ensure all work areas, front counter, dining room, and bathrooms maintain the highest standard of cleanliness 

 Exhibits Proficient Understanding of Chick-fil-A Brand & Product Knowledge 

  • Stays current on knowledge of marketing events and sampling to customers
  • Stays current with a clear understanding of the menu
  • Regularly suggestively sells items to customers
  • Proficient with POS Technology.  A front counter employee can clearly answer POS technology questions including CFA ONE, mobile ordering, gift cards and Apple Pay

Competencies Required:

A Heart of Service, Shows Honor, Dignity & Respect for All, Strong Interpersonal Skills, Professionalism, Availability, Punctuality, Coachability, Collaborative Spirit, Enthusiasm, Reliability, Self-Motivation, Organization, Ability to Multi-Task, Strong Ethics, Well-Versed

Character and Skills:

  • Team player 
  • Focused 
  • Self-starter 
  • Able to multitask 
  • Willing to give your best at all times 
  • Knowledgeable with all procedures
  • Works with a sense of urgency 
  • Strategic thinker, Goal-oriented, strong technology skills 
  • Great communicator both in handling difficult situations and a diverse team. 
  • Mature and dependable 
  • Outgoing/friendly/patient 
  • Desire for ongoing training/education 
  • Ability to work in a team environment 
  • Results-oriented 
  • Detailed & keenly observant 
  • Passion for procedural discipline 

We love to promote from within so there are opportunities to advance into leadership, including being considered for our high performing leadership team. 


  • Competitive pay starting at $15.00 with bonus incentives 
  • Fun team environment 
  • Meals provided during shift
  • Flexible work schedule 
  • Health and Life Insurance benefits available to eligible employees 
  • Scholarships & retirement plans available 
  • Easy commute - Columbia Heights Metro station across the street from store (Green & Yellow line)
  • Closed on Sundays!

Additional Info: 

  • Fridays and Saturdays Required 
  • Bilingual – English/Spanish a PLUS!